How to Return an Item
All inventoried and unmodified (no options selected) products are eligible to be returned in their original unused condition, unless there is a manufacturer defect, within 30 days. All built-to-order products or customized products (options selected) are not eligible for return.
1. Please use our Returns Form located at: Returns Form
2. After receiving your RMA # from one our customer service representatives, carefully re-package and mail your returned item to the specific address provided with your RMA.
3. Include in your package a copy of your Return Form you completed on our website along with writing the RMA # on the outside of the package.
Products that have been damaged, used, or altered will not be accepted for return.
The products we offer are high precision instruments and must be 100% inspected upon return to the factory, therefore, all items are subject to a 20% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order unless the product was found to be defective.